Chatting with users
The chat allows you to communicate instantly with one or more users.
Summary
What is chatting?
The chat room
Start a chat discussion
The chat room with multiple recipients
Searching in the chat
Chat settings
Media shared in a chat room
Chat options
Favorite chat messages
What is chatting?
The chat allows a real-time eSome readersRead and share a voice message on a computer
Voice messages are available on Talkspirit!
You can now:
Record voice messages from the chat,
Read the voice messages sent by users.
NB: you can also read voice messages sent from the mobile from your computer.
Recording voice messages on a computer
You can record voice messages on Talkspirit:
from the desktop application,
from your browser.
To do so, simply go to the Chats menuSome readersFormatting a chat message
You can now edit the text in your chats:
you can now write in bold text,
and in italic text,
even both at the same time,
share a "quote”,
insert number lists,
insert bullet points,
insert a link to your information,
cross out information.
How to write in bold text
(https://downloads.intercomcdn.com/i/o/403094411/7868639348d0221a58a1e88f/Capture+d%E2%80%99eSome readersCustomize notification sound
How to Customize Notification Sound
Follow these simple steps to customize your chat notification sound:
Access Settings: Click on your profil picture on the bottom left.
Notifications Section: Click on the "Notifications" tab to access customization options.
Choose a Sound: You will see a list of predefined sounds. Listen to them and select the one you like the most.
Save : Click on save on the bottom to save your choice
(https://storage.crisp.chat/users/helFew readersCategorize and sort chat rooms
The chat allows an exchange in real time with one or more users. In order to easily find your conversations, we will see in this article:
how to manage Chat categories,
how to add a chat room to a category,
how to sort your Chats in alphabetical order or by order of activity.
These parameters are unique to each user and do not cannot be configured bFew readersRead and share a voice message on mobile
Voice messages are now available on the Talkspirit mobile application!
You can now:
Record voice messages from the chat,
Read the voice messages sent by users.
Recording voice messages on your mobile phone
You can record voice messages on Talkspirit:
from the mobile application,
from your browser.
To do so, you just have to go to the Chats tab of your mobile and select the microphone icon located on the right of the Type your message field.
NB: it is necessary to keFew readersCreate a chat conversation with yourself
Talkspirit chat lets you communicate instantly with one or more users.
It can also be used as a quick note-taking or information-sharing tool on all your devices!
Create a chat room with yourself
In the same way as to create a chat room with another user, click on the add button in the chat module and search for yourself.
(https://downloads.intercomcdn.com/i/o/836456857/5Few readersHide a chat conversation or leave a room
Hide a private chat conversation
Click the + users icon at the top of the right-hand chat bar
(https://downloads.intercomcdn.com/i/o/58339818/94d3ec6414a7c02dc555a567/ScreenShot2018-03-29at14.58.43.png?expires=1740392100&signature=a313138c35af807112182475c4bc8c54292600381f015c0fca12e3284279206b&req=cSgkFcB2nIkTWLcX3D%2B5hhL14%2F5mVbWMIsee5W8IgQhWeEFrJnBpva%2ByEPE%2F%0Few readersReact to a chat message
Chat enables real-time exchange with one or more participants.
You can react to a chat message by adding the emoticon of your choice.
React to a chat message 👍
Click on the smiley icon to the right of the message. You'll then be able to associate the reaction of your choice with the available emoticons.
(https://downloads.intercomcdn.com/i/o/918372856/b2a90ae5d02a89a5b4d2Few readersSee who read a chat message in a room
The chat allows a real-time exchange with one or more participants.
A chat discussion is intended to be ephemeral and does not fulfill the same role as sharing on the news feed.
It is possible to know who has read a chat message:
in a room with multiple users
in a room linked to a group
See who has read a message
When a message is sent in a chat conversation, you have the possibility to know the readers of this message. One of yours or that of another member.
To doFew readersModerating a chat room
💬 A chat room is an instant exchange space for your members. Some messages may be shared by mistake or inappropriate to the context of the group.
👉 As a group or chat manager, you can delete these messages and moderate exchanges.
Delete a member's chat message.
To delete a message in a chatroom you manage:
Click on the 3 dots next to the message you wish to delete.
Select Delete message.
(https://storage.crisp.chat/users/helpdesk/website/e585f724000e2000/695a0Few readersMark a chat message as unread
When a chat message has not been read, a coloured dot associated with the number of new messages appears linked to the chat room. If this dot is green, the user has been mentioned in the conversation. If it is not, the dot is red.
When the chat message has been read, the dot and the associated counter disappear.
(https://talkspirit.intercom-attachments-7.com/i/o/504564654/bfd0ee91Few readersManaging a chat room
Managing users
The list of all the members of a room can be opened from the chat conversation panel.
From this list, all members can add or remove other room members (except the room admin).
When a member is added or removed, a message is sent to the room to tell the other members.
Deleting a room
Only the room admin can delete a chat room.
The room author is by default its administrator. He can transfer admin rights to another member. For that, he has to open the Manage usersFew readers
