How do I ensure the availability of the Red videoconferencing service?

STEP 1 - Enable Videoconferencing from the Administration

In order to ensure that Red is available, you need to allow platform users to use the videoconferencing feature.

So go to the Administration, Online Meetings section and enable talkspirit videoconference.

STEP 2 - Activate Red from the Administration

Once the videoconference enabled on the platform, you can choose between two video conferencing services. To activate Red, choose talkspirit red.

STEP 3 - Proceed with UDP port settings

In order to use Red, it is essential to open UDP ports 10000 to 10100 on IP 176.31.142.41.

It is necessary to open the ports on the domain *.talkspirit.com on the IP 87.98.173.251 for TCP web 433 flows.

STEP 4 - Verify that the facility's devices allow access to the microphone/video

The videoconferencing service requires authorization to use the microphone and camera on the computers. It is necessary to ensure that the browser through which the user accesses the videoconference has permission to use these components.

At the browser level, make sure that these components are authorized for the domain talkspirit.com > subdomain.talkspirit.com (subdomain being the name of your organization).

STEP 5 - The Red videoconferencing service is now available to users of the platform

As a reminder, the supported browsers are as follows:

  • Chrome: 80,

  • Firefox: 72,

  • Edge: 83,

  • Safari: 13.

We recommend using Google Chrome to use the service.

NB: if you are browsing on the desktop application and wish to join a videoconference, it will open in your default browser.

It is then essential to be connected to your account on the platform from the browser to join the videoconference.


How do I ensure the availability of the Blue videoconferencing service?

STEP 1 - Enable video conferencing from Administration

To ensure that Blue is available, you need to allow platform users to use the video conferencing feature.

So go to the Administration, Online Meetings section and enable talkspirit videoconference.

STEP 2 - Blue is then enabled by default

Once the feature is enabled on the platform, the default videoconferencing service is Blue. You do not need to make any additional settings.

STEP 3 - Proceed with UDP port settings

In order not to block video streaming, you need to add the UDP protocol on the outgoing ports ranging from 20,000 to 65,000.

The video conferencing service is based on the Voxeet technical infrastructure (a Dolby entity since 2020). Voxeet is RGPD compliant. Please authorize the domain *.voxeet.com

STEP 4 - Verify that the structure's devices authorize access to the microphone / video

The video conferencing service requires authorization to use the microphone and camera on the computers. It is necessary to ensure that the browser through which the user accesses the videoconference has the authorization to use these components.

At the browser level, make sure that these components are authorized for the domain talkspirit.com > subdomain.talkspirit.com (subdomain being the name of your organization).

STEP 5 - Blue is now available to users of the platform

As a reminder, the supported browsers are the following:

  • Chrome : 80,

  • Firefox: 72,

  • Edge: 83,

  • Safari: 13.

We recommend using Google Chrome when using the videoconference.

NB: if you are browsing on the desktop application and wish to join a videoconference, it will open in your default browser.

It is then essential to be connected to your account on the platform from the browser to join the videoconference.

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