FAQ - The videoconference
Updated over a week ago

Which browsers are supported?

The officially supported browsers are the following:

  • Chrome : 80,

  • Firefox : 72,

  • Edge : 83,

  • Safari : 13.

Microsoft Edge is not officially supported, if you have no other choice we advise you to use the latest version (based on Chromium). Internet Explorer 11 (IE11) is not supported.

Videoconferencing is also available via our mobile application, available on iOS and Android.

What are the technical constraints?

The technical constraints to be respected are the following: it is necessary to foresee a bandwidth per user of 500kbps for a satisfactory operation.

Pour pouvoir utiliser le service, il est nécessaire d'ouvrir les ports sur le domaine *.talkspirit.com sur l'IP et pour les flux TCP web 443 et UDP 10000.

The service is based on the Jitsi infrastructure. Jitsi is RGPD compliant.

How to improve the quality of the videoconference?

The quality of the videoconference depends on 2 parameters: the quality of the Internet connection and the power of your machine. If the video conference is not fluid, cut the video channel.

What is the member limit for video conferencing?

Videoconferencing is limited to 35 participants with video enabled for performance reasons.

How many video conferences can take place at the same time?

There is no limit.

What is a meeting's time limit?

There is no limit.

How many people can join the meeting's phone bridge?

There is no limit.

What is the service cost?

The service is included in the subscription. Options and new services will be proposed soon and may be included in a service offer subject to an additional subscription.

Technical specifications

Codec support:

  • Video - VP9

  • Audio - Opus


The WebRTC frame is used. It is therefore determined automatically by the platform, as no client-side control API is available today.

Example: For a good quality video call for two (720p30), an upload and download bandwidth of at least 1.4 Mbps is required.

The system will automatically control the resolution as the available bandwidth decreases and will operate with a bandwidth as low as 384kbps.

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